Q: Can I use the Shared Ride Program to take my pet to the veterinarian?
A: As long as your pet is in a carrier and you can hold the carrier on your lap, you can use the Shared Ride Program for this purpose.
Q: How long does it take to receive my I.D. card for the Shared Ride Program?
A: Once TransNet receives your registration form and proper proof of age, you should receive your I.D. card and information packet within one week.
Q: How long will a driver wait if I am not ready when he arrives to pick me up?
A: The driver will only wait 5 minutes. It is important to be ready before the scheduled pick up time so that the driver does not leave without you.
Q: I am no longer able to travel by myself. Where can I get a form for my doctor to complete stating that I need an escort to travel with me?
A: Contact the Shared Ride Department at 215-542-RIDE (7433) so that we can mail it to you or download it
here.
Q: I live in an apartment building and cannot see the vehicle when it is in front of the building. Can the driver come into the building to let me know he is there?
A: No. Drivers may not enter any building. The driver is only permitted to go to the outside entrance.
Q: If I am feeling apprehensive about using the Shared Ride service, can a friend or family member travel with me?
A: Yes. You are permitted to travel with a companion on your first trip. Your companion will travel free of charge.
Q: My Shared Ride I.D. card will expire next month. How do I get a new one?
A: If you are an active user of the service, TransNet will automatically send you a new I.D. card by mail. Your new card will not have an expiration date. If you have not used the service within the last two years of the date on your I.D. card, TransNet will delete you from their computer system and it will be necessary for you to re-register for the Shared Ride Program.
Q: Will the driver fold my walker and store it in the vehicle when he picks me up for my shared ride?
A: Yes. When you schedule your ride, let the reservationist know that you have a collapsible walker.