Quality Assurance

Quality transportation and safety go hand-in-hand.

TransNet is committed to the highest degree of risk management for all our riders and the communities we serve. To attain this goal, we have a Risk Management Committee, which includes transportation providers, drivers, senior citizen agency, disability agency, insurance professionals and TransNet's Risk Manager and Risk Management Coordinator.

The committee meets on a monthly basis to:

• Review any accidents that may have occurred during the previous month and to assess if an accident could have been avoided.
• Determine the need, if any, for drivers to attend remedial training.
• Discuss any new safety regulations to be implemented and/or situations related to safety that occurred with recommendations made to the Board of Directors.

Vehicle maintenance receives high priority.

All vehicles are maintained according to the TransNet required vehicle maintenance schedule. TransNet's Risk Manager and staff from an independent fleet service company randomly inspect vehicles at each carrier site to insure compliance with these procedures. Vehicles with deficiencies are taken off the road immediately until the necessary repairs are completed.

Ongoing driver compliance checks keep safety top-of-mind with drivers.

TransNet's Risk Manager conducts monthly visits to various service locations to verify each driver's compliance with TransNet's Passenger Assistance Policy and other safety practices. Drivers must also employ proper wheelchair securement and wheelchair lift operation.