PASSENGER ASSISTANCE

Curb to  Curb vs. Door to Door Service
  • Curb to Curb is driver assistance to embark and disembark the vehicle.
  • Door to Door is driver assistance when the physical or mental condition of the passenger is such that he/she cannot reach the entrance to their home or destination independently.
    • When providing door to door assistance:​
      • Never enter the client's home​.
        • If something is missing, a claim could be made that you took or broke it.​
        • You put yourself and the company at risk​​
      • Never leave sight of your vehicle with other passengers on board.
        • Others could walk off and wander away.​
Assisting Passengers
  • When transporting any new passenger, the driver should err on the side of safety and assume the passenger needs maximum level of assistance. The driver should walk by the passenger and be prepared to provide "stand by assistance" at a minimum.
  • Providing Support for Ambulatory Passengers
    • Stand close by (standby) and watch for signs of poor balance.​
    • Offer a firm arm to hold onto or when minimal assistance is required, placing your hand behind the back is acceptable.
      • *Never grip or pull on a passenger's upper arm, you could easily break a bone or dislocate a shoulder.​
  • Providing Support for Semi-Ambulatory Passengers
    • Offer your arm​
    • Allow the passenger to set the pace - rushing or moving too fast can result in injury.
    • Communicate to the passenger and identify all obstacles, change in surface, etc.
  • Assistance Into and Out of the Vehicle for Ambulatory & Semi-Ambulatory Passengers
    • Driver always provides assistance in and out of the vehicle at a minimum - opening and closing doors and stand by.​
    • Always stay on the down side of the passenger as they ascend or descend  from a van.
    • Stroke or passengers who have weakness on one side should go up the steps with their strong leg first. ("The good go to heaven and the bad go to hell")
  • Assisting Passengers to Sit and Stand
    • Knees slightly bent extend your arm horizontal in front of you and take your free hand and grasp the wrist of your horizontal arm. Your arm should be shoulder height.​
    • Ask passenger to grab your arm with two hands and pull. You should offer resistance but not actually lifting. Do not pull on a passenger's arm, you may cause injury.
    • Never assist a passenger by grabbing onto their hands.
    • When a person stands, do not immediately begin walking. As the blood drains down towards their feet, a passenger may experience slight dizziness. Check with the passenger to make sure they are stable and clear headed before moving.
  • Secure all Passengers Prior to Departure
  • Types of Assistive Devices include:
    • Cane​
    • Quad Cane
    • Walker
    • Crutch
      • All assistive devices ​must be stored in a safe location within the vehicle. The trunk of a sedan, behind the rear seat of a van, behind the driver and stanchion.